FAQs

My Clean Estate provides a wide range of residential cleaning services designed to meet your specific needs. Our offerings include standard home cleaning, deep cleaning, move in/out cleaning, and seasonal or special event cleaning. Each service is tailored to ensure your home is sparkling clean and comfortable.

Booking a cleaning appointment with us is easy and convenient! Simply visit our website and click on the ‘Book Now’ button. Follow the prompts to select your desired service, date, and time. You can also call our customer service hotline if you prefer to make your booking over the phone or have specific requests.

Our cleaning hours are designed to accommodate a variety of schedules. We offer cleaning services from 8:00 AM to 8:00 PM, Monday through Saturday. If you require services outside of these hours or on Sundays, please contact us directly to discuss your needs.

Yes, at My Clean Estate, your satisfaction is our priority. We offer a satisfaction guarantee on all our cleaning services. If you’re not completely satisfied with the quality of our cleaning, please contact us within 24 hours of your service. We will return to make it right at no additional charge.

While we strive to clean all areas of your home, we do not clean exterior windows, gardens, or garages as part of our standard services. Additionally, we do not handle biohazardous materials, including blood or medical waste. If you have specific areas that require attention, please let us know in advance so we can accommodate your needs as best as possible.

Our cleaning services are priced based on the size of your property, the type of service selected, and the frequency of cleaning. We offer a transparent pricing model with no hidden fees. You can receive an instant quote by visiting our website and entering your details, or you can contact us directly for a more personalized estimate.

Currently, My Clean Estate accepts cash, checks, and Zelle transfers for all cleaning services. We are actively working to expand our payment options to include major credit cards and online payments to make our services even more convenient for you. Stay tuned for updates!

Tipping is not required but always appreciated. If you are pleased with the cleaning service and wish to tip our staff, it is entirely at your discretion. Our team is dedicated to providing you with the best cleaning experience, regardless of tips.

We understand that plans can change. You can cancel or reschedule your cleaning appointment up to 24 hours before the scheduled time without any penalty. Cancellations or rescheduling within 24 hours of your appointment will incur a small fee to compensate our staff for the reserved time slot.

No, you do not need to be home for us to clean your space. Many of our clients appreciate the convenience of having their homes cleaned while they are out. However, if you prefer to be present during the cleaning, we are flexible and can accommodate whatever makes you most comfortable. We ensure secure access and handling of all property, whether or not you are at home.

The duration of a cleaning session depends on the size of your home and the specific services requested. Generally, a standard cleaning for a moderately sized home can take between 2 to 4 hours. Deep cleaning, move-in/out cleanings, or homes that are larger or have specific needs may take longer. We provide time estimates after assessing your specific requirements.

Yes, My Clean Estate provides all necessary cleaning supplies and equipment. Our teams come fully equipped to handle all aspects of cleaning, using high-quality, professional-grade products and tools. If you have special preferences for products due to allergies or sensitivities, please let us know in advance, and we can accommodate your needs.

Absolutely! We understand the importance of using products that are safe for everyone in your household, including pets and those with allergies. My Clean Estate offers an option to request green and allergy-friendly cleaning products at no additional cost. Please specify your preferences when booking your cleaning so we can tailor our services to your health and environmental concerns.

Yes, My Clean Estate specializes in comprehensive move-in and move-out cleaning services. These services are designed to prepare a space for new occupants or clean up after a move, ensuring every surface is sanitized and pristine. We handle everything from deep cleaning carpets to scrubbing kitchens and bathrooms, making your transition as smooth as possible.

Absolutely! We provide thorough post-construction cleaning services to remove dust, debris, and leftover materials from building and renovation projects. Our trained professionals ensure that your new or remodeled space is spotlessly clean and ready for use, focusing on safety and thoroughness.

My Clean Estate offers cleaning services for special events and holidays, helping you prepare or clean up before and after parties, gatherings, or seasonal events. Whether it’s a family reunion, corporate event, or holiday celebration, we ensure your venue is immaculate, so you can focus on hosting your guests.

We love pets! However, for the safety of our cleaning crew and your furry friends, we recommend that pets be secured during cleaning sessions. This helps prevent any distractions and ensures we can clean your home efficiently. If your pet is comfortable around strangers, we’re happy to accommodate them being loose, as long as they do not hinder the cleaning process.

My Clean Estate prides itself on maintaining high standards of quality and consistency. Our staff undergoes rigorous training, and we conduct regular quality checks. We use a detailed cleaning checklist for every job to ensure no area is overlooked and maintain open communication with our clients for feedback and continuous improvement.

If you are not completely satisfied with our cleaning service, please contact us within 24 hours of the service. We will return to address any areas of concern at no additional cost. Your satisfaction is our top priority, and we are committed to resolving any issues promptly.

For any customer service inquiries, you can reach out to us directly via phone, email, or through our website’s contact form. Our dedicated customer service team is here to assist you with any questions, scheduling changes, or feedback. Contact details are available on our website under the ‘Contact Us’ section.

To ensure availability, we recommend booking your cleaning services as early as possible. Our booking system shows only available slots, so you can select any open date that fits your schedule. Due to high demand, some dates may become fully booked quickly, especially around holidays and weekends. If your desired date is not available, we will do our best to accommodate you on an alternative date that suits your schedule.

Absolutely! Many of our clients appreciate the convenience and peace of mind that comes with a regular cleaning schedule. You can choose from weekly, bi-weekly, or monthly cleaning services. Setting up a recurring schedule is easy and can be done through our website or by contacting our customer service team directly. This not only ensures that your home is consistently clean but also allows us to offer you slots at your convenience and sometimes at a discounted rate.